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FAQs
- Who is AGM Telecom?
AGM Telecom is a telephony service provider designed for correctional institutions that offers complete end-to-end calling solutions with technology within your reach. Our technology is developed exclusively for the corrections market by a dedicated and proven development team.
- What is Inmate Calling Manager (ICM)?
The ICM is a centralized inmate collect call processing system designed with flexibility to take advantage of the IP (Internet Protocol) networks available in today's market. Building the system from the ground up based on industry standard hardware and our proprietary specialized software, the ICM is specifically developed for the correctional market.
- Does the ICM have fraud-prevention capabilities?
Absolutely. The ICM deploys a real-time validation process
network using a computer-based switching system that analyzes
all dialed numbers before allowing a call to proceed.
- What information does the ICM store on each phone call?
This information includes the number that was called; the date, time, and duration of the call; the call charges; the PIN used (if any); and the result (e.g., busy tone, customer blocked the call, no answer, called party hung up, etc.). Furthermore, you have the flexibility to add your own notes to a call record for investigation purposes.
- Can you monitor the inmate’s call?
Yes, the administrator can monitor the inmate’s phone call from any location within the U.S. as long as the administrator has a broadband internet connection and a valid login ID & password.
- Can you exempt some phones from being recorded?
Definitely, the ICM was developed with the flexibility that
allows the administrator the ability to turn-off or turn-on
recordings across the entire facility, in a specific area
or individual phone, or even a specific telephone number such
as an attorney.
- Can correctional officers and/or investigators listen
to inmate calls?
With the ICM, audio monitoring of a call is easy. Just click
on any call in progress and you can hear it — as it
happens — or playback previous calls, all through your
standard computer.
- How secure is the ICM application?
The ICM uses its own VPN (Virtual Private Network) to carry
voice and data of the inmate calls to our NOCs (Networking
Operation Centers). This information never touches the public
internet. Your investigators must provide a login name and
password before the information is made available.
- Can we get call records and recorded conversations to
assist investigators or to take into court?
Indeed… The ICM application can copy calls and call
detail records to a CD or DVD which can then be played back
on any compatible PC or CD player.
- How long does the ICM keep call recordings?
All call records including conversations are stored on the
ICM’s SAN (Storage Area Network). Call records will
be stored on the SAN for 6 months (longer times are available)
then will be purged, or archived to tape or DVD, depending
on the individual facilities requirements.
- What kind of call reports does the ICM provide?
The ICM comes with multiple reports as well as customized
call detail reporting. Administrators can define the search
criteria to narrow the reports by dates, phone locations,
pin, duration, or any of several other criteria. Once the
report has been designed, the template can be stored under
the user's login name for future retrieval.
- Do call charges start as soon as the inmate picks up
the handset?
No. The ICM does not begin charging for a call until the call
is positively accepted by the called party and all acceptance
prompts are played.
- Is there a set time limit on inmate calls?
Yes. The time limit is set per the facilities request, and
is typically 10 – 15 minutes in duration.
- How can the ICM restrict inmate’s phone privileges
or prevent certain destination numbers from being called by
inmates?
The ICM can be set up to block numbers or apply specific business
rule restrictions to any area code, prefix, or destination
number requested by the receiving party.
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| With AGM Telecom, you will.. |
> Mitigate Risk
> Control Fraud
> Receive Quality Services
> Get Powerful Investigative Tools
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| Why choose AGM Telecom? |
> Technology Within Your Reach
> Committed on Customer's Needs
> Proven Development Team
> Quality Pre & Post Sales Support
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